Contact & FAQ

If the product you want is out of stock, it may be on order or sold out for the remainder of the calendar year. If there is an item you are interested in but it is showing OUT OF STOCK, please reach out for an update.

We accept all major credit cards, PayPal, Amazon Pay, Shop Pay, Google Pay, and payment installment options (vary depending on region). Audubon e-gift cards can be entered under the “Gift card or discount code” section. Delayed-payment platforms are not accepted.

You must sign up for an account to use your Audubon e-gift card. Redeeming your gift card uploads the funds to your account for use on store items. Gift cards are not exchangeable for cash.

You will receive a confirmation email once your order is placed. When it ships, you will receive a second email with tracking information.

Orders placed before 2 PM (EST) ship within 24–48 hours. Orders placed after this time add one additional business day. Please refer to your tracking email for delivery estimates.

Ground shipping is the only method offered. Please refer to the transit map above. While we make every effort to meet delivery dates, some delays may be outside our control.

You can track your order in your account by clicking your name in the top-right corner. Please enter your own email at checkout to ensure you receive all updates.

Please contact us within one hour of placing your order. We’ll try to stop it before shipment. If it has shipped, refer to our return policy. Email programs@scorepromotions.com.

We will work with our courier to recover the package. If deemed lost, we will replace the order (if available) or issue a refund.

Items must be unused and returned in original packaging. Pre-paid return labels are provided. Exchanges include a return label in the replacement package.

Please contact programs@scorepromotions.com. Photos of the damage may be requested.

Yes. You will receive an email with tracking information once your order ships.